Help
Questions, answered.
The short version of everything guests and hosts ask us. Can't find yours? Use "report a problem" on any booking page and a real person in Abha will reply.
For guests
How do I book an experience?
Pick a date on the experience page, choose your group size, and submit. Instant Book experiences confirm as soon as you pay; request-to-book experiences go to the host first, who responds within 24 hours.
When am I charged?
Instant Book: at checkout, and your spot is confirmed immediately. Request to book: only after the host accepts — you'll get a secure payment link by email and on your booking page. A declined or expired request is never charged.
What does "awaiting host confirmation" mean?
Your request is with the host. They have 24 hours to accept or decline — if you shared an email, we'll notify you the moment they respond, and this page always shows the latest status. Until they accept, no money moves.
Can I cancel a booking?
Yes — any time before the experience starts, from your booking page. Refunds follow the experience's cancellation policy (Flexible, Moderate or Strict) shown when you booked: a full refund up to that policy's deadline, and on Moderate and Strict a 50% refund for a while after. You can also move your booking to another open date once, free of charge.
How do I reach my host?
Once a booking is confirmed, your booking page shows a WhatsApp line straight to the host for meeting-point details and day-of coordination.
How do I become a host?
Apply from the "Host with us" page. We review every application, verify identity and licences, and then build the experience together with you — photography included.
For hosts
When do I get paid as a host?
A payout is earned when a booking is completed. We transfer what you're owed to your Saudi IBAN and record every transfer in the payout ledger in your dashboard — where you can also update your IBAN at any time.
What if I have to cancel as a host?
Cancel from your bookings page as early as you can. The guest is notified and any payment is refunded in full automatically, no matter how close to the start it happens.
How long do I have to answer a booking request?
24 hours. Accept and the guest receives a secure payment link; decline or let the window lapse and the request expires — the guest is never charged either way.
Can I change my experience after it's published?
Yes — edit the details, pause the listing, or adjust day-by-day availability from your dashboard whenever you need. Confirmed bookings keep the price and terms they were booked with.