Help
Questions, answered.
The short version of everything guests and hosts ask us. Can't find yours? Use "report a problem" on any booking page and a real person in Abha will reply.
For guests
How do I book an experience?
Pick a date on the experience page, choose your group size, and submit. Instant book experiences confirm as soon as you pay; request-to-book experiences go to the host first, who responds within 24 hours.
When am I charged?
Instant book: at checkout, and your spot is confirmed immediately. Request to book: only after the host accepts — you'll get a secure payment link by email and on your booking page. A declined or expired request is never charged.
What does "waiting for the host" mean?
Your request is with the host. They have 24 hours to accept or decline — if you shared an email, we'll notify you the moment they respond, and this page always shows the latest status. Until they accept, no money moves.
Can I cancel a booking?
Yes — any time before the experience starts, from your booking page. Refunds follow the cancellation policy shown when you booked. Flexible — free cancellation with a full refund until 24 hours before the start; no refund after that. Moderate — full refund until 48 hours before the start; 50% refund until 24 hours before; no refund after that. Strict — full refund until 7 days before the start; 50% refund until 72 hours before; no refund after that. Cancelling within 24 hours of booking always refunds in full while the start is at least 48 hours away, and you can move your booking to another open date once, free of charge.
How do I reach my host?
Once a booking is confirmed, your booking page shows a WhatsApp line straight to the host for meeting-point details and day-of coordination.
How do I become a host?
Apply from the "Host with us" page. We review every application, verify your identity documents — and licences where your activity requires them — and then build the experience together with you, photography included.
For hosts
When do I get paid as a host?
A payout is earned when a booking is completed. We transfer what you're owed to your Saudi IBAN and record every transfer in the payout ledger in your dashboard — where you can also update your IBAN at any time.
What if I have to cancel as a host?
Cancel from your bookings page as early as you can. The guest is notified and any payment is refunded in full by bank transfer, no matter how close to the start it happens.
How long do I have to answer a booking request?
24 hours. Accept and the guest receives a secure payment link; decline or let the window lapse and the request expires — the guest is never charged either way.
Can I change my experience after it's published?
Yes — edit the details, pause the listing, or adjust day-by-day availability from your dashboard whenever you need. Confirmed bookings keep the price and terms they were booked with.