Plans change. Here's exactly what happens.

You can cancel any booking before it starts, from your booking page. Every experience shows one of three cancellation policies: Flexible (free cancellation with a full refund until 24 hours before the start), Moderate (full refund until 48 hours before, then a 50% refund until 24 hours before) or Strict (full refund until 7 days before, then 50% until 72 hours before). The policy shown when you booked is the one that applies — it never changes after you book.

Two extras apply on top of any policy: cancel within 24 hours of booking (while the start is still at least 48 hours away) and you're always refunded in full; and you can move a booking to another open date once, free of charge, within the window your policy allows. Past a policy's last refund step the booking can still be cancelled, but the payment is not refunded — your host has already planned and turned others away.

A request-to-book costs nothing to send. The host has 24 hours to accept or decline; if they decline or don't respond in time, the request closes and you are never charged.

Once a host accepts, you have 24 hours to complete payment. If the payment window lapses, the spot is released and — as always — nothing is charged.

Refunds are paid by bank transfer. When you cancel, we ask for the bank account you'd like the money sent to, and our team wires it — usually within a few business days.

You'll receive a confirmation once the transfer is made, and your booking page shows the refund's status the whole time — you never need to chase it.

In exceptional cases — for example when our team cancels a booking for safety or force-majeure reasons — your full payment is returned instantly as Gharmish Credit, and you can then move the card-paid amount back to your card from the booking page with one tap. Any amount you paid by card can always travel back to that card.

If a host has to cancel — weather on the mountain is real — you're refunded in full, no matter how close to the start it happens.

Aseer's weather is part of its character — mist rolling over the ridge, a cool drizzle, clouds passing below your feet. Experiences run in ordinary mountain weather, and a grey forecast on its own isn't grounds for a free cancellation: if you choose not to come, the cancellation policy on your booking applies as usual, including your one free date move.

Safety is a different matter. If conditions would make an experience unsafe or impossible to run — thunderstorms, heavy rain or flooding in the wadis, dense fog on mountain roads, or an official weather warning for the area — the host cancels, and the call is made as early as the forecast allows. You'll hear from us the moment it's made.

A weather cancellation is never your loss: you're refunded 100% of what you paid, whatever policy the experience carries and however close to the start it happens, and every open date stays yours to rebook. Outdoor experiences — nature and adventure especially — carry a reminder of this on their page.