Plans change. Here's exactly what happens.

You can cancel any booking before it starts, from your booking page. Every experience shows one of three cancellation policies: Flexible (full refund until 24 hours before the start), Moderate (full refund until 48 hours before, then a 50% refund until 24 hours before) or Strict (full refund until 7 days before, then 50% until 48 hours before). The policy shown when you booked is the one that applies — it never changes after you book.

Two extras apply on top of any policy: cancel within 24 hours of booking (while the start is still at least 48 hours away) and you're always refunded in full; and you can move a booking to another open date once, free of charge, within the window your policy allows. Past a policy's last refund step the booking can still be cancelled, but the payment is not refunded — your host has already planned and turned others away.

A request-to-book costs nothing to send. The host has 24 hours to accept or decline; if they decline or don't respond in time, the request closes and you are never charged.

Once a host accepts, you have 24 hours to complete payment. If the payment window lapses, the hold is released and — as always — nothing is charged.

Refunds go back to the original payment method automatically. Depending on your bank, mada and card refunds typically appear within a few business days.

If an automatic refund can't be processed, our team completes it manually and you'll receive a confirmation email — you never need to chase it.

If a host has to cancel — weather on the mountain is real — you're refunded in full, no matter how close to the start it happens.