Plans change. Here's exactly what happens.

You can cancel any booking before it starts. If you cancel at least 48 hours before the start time, a paid booking is refunded in full.

Inside the final 48 hours the booking can still be cancelled, but the payment is not refunded — your host has already planned and turned others away.

A request-to-book costs nothing to send. The host has 24 hours to accept or decline; if they decline or don't respond in time, the request closes and you are never charged.

Once a host accepts, you have 24 hours to complete payment. If the payment window lapses, the hold is released and — as always — nothing is charged.

Refunds go back to the original payment method automatically. Depending on your bank, mada and card refunds typically appear within a few business days.

If an automatic refund can't be processed, our team completes it manually and you'll receive a confirmation email — you never need to chase it.

If a host has to cancel — weather on the mountain is real — you're refunded in full, no matter how close to the start it happens.